Refund policy

Return & Refund Policy
Last updated: 04/06/2026

Thank you for shopping at www.bqandfriends.com

1. Returns
   We accept returns within 7–14 days after delivery.
   To be eligible:
   Item must be unused and in original condition
   Must include original packaging
   Proof of purchase required.
   
2. Non-returnable items
   We do not accept returns for:
   Sale items
   Used or damaged items (by customer)
   Personal/hygiene products
   
   
3. Refunds
   Once we receive and inspect your return:
   Refund will be processed within 3–7 working days
   Refund will be given via:
   Original payment method OR
   Store credit (your choice)
   
   
4. Return Shipping
   Customer is responsible for return shipping cost
   Shipping fees are non-refundable
   
   
5. Damaged / Wrong Items
   If you received a damaged or wrong item:
   Contact us within 48 hours
   We will replace or refund (free)
   
   
6. How to Return
   WhatsApp us: [Your number]
   Provide order number + reason
   Ship item back after approval
   
7. Contact Us
   📧 Email: lau.zack@gmail.com
   📱 WhatsApp: https://wa.me/601140079872